Privacy Statement

Who are we?

Omega Engineering Services Ltd, 42 Central Way, Cheltenham Trade Park, Cheltenham, GL51 8LX. Email: info@omega-oes.co.uk Telephone: 01242 226054. Part of the Passionate About People Group (www.passionateaboutpeople.co.uk), we provide high quality engineering and manufacturing services to customers in aerospace, defence and other safety critical industries.

What does this Policy cover?

We at Omega Engineering Services Ltd take your personal data seriously. This policy:

(a) sets out the types of personal data that we collect about you

(b) explains how and why we collect and use your personal data

(c) explains how long we keep your personal data for

(d) explains when, why and with who we will share your personal data

(e) sets out the legal basis we have for using your personal data

(f) explains the effect of refusing to provide the personal data requested

(g) explains the different rights and choices you have when it comes to your personal data

(h) explains how we may contact you and how you can contact us

What personal data do we collect about you?

We may collect and process the following data about you:
You may give us information about you by filling in forms on our website or by corresponding with us by phone, email or otherwise. The information you give us may include your name, company name, address, email address and phone number, additional information such as the industry you work within and areas of interest to you.

Information we collect about you

Each time you visit our website we may automatically collect the following information:

• Internet protocol (IP) address used to connect your computer to the Internet

• Browser type and version, plug-in types and versions

• Time zone setting

• Operating system and platform

• Full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time)

• Products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide (other parts of Passionate About People). At times we work with third parties (including, for example, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Where do we collect personal data about you from?

The following are the different sources we may collect personal data about you from:
Directly from you (e.g. meeting you at our office, at an event)

From an agent/third party acting on your behalf. (e.g. Contractors Limited Company)

Through publicly available sources. (e.g. LinkedIn, Company websites)

By Reference or word of mouth. (e.g. recommended by another Customer, Supplier)

How and why we use your personal data?

We use information held about you in the following ways:

Information you give to us

We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. This may also include providing you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.To provide you, or permit selected third parties to provide you with, information about goods or services we feel may interest you within other parts of Passionate about People group of companies. We may also contact you to notify you about changes to our service.

Information we collect about you

We will use this information to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may also use this data to improve our website to ensure that content is presented in the most effective manner for you in a safe and secure manner.We may at times use this data to make suggestions and recommendations to you and other users of our site about services that may interest you or them.

Information we receive from other sources

We may combine information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

How long do we keep your personal data for?

If we have not had meaningful contact with you for a period of two years, we will delete your data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation).
Who do we share your personal data with?We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect our rights, property, or safety, or those of our customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

What legal basis do we have for using your information?

For existing and prospective clients, our processing is necessary for our legitimate interests in that we need the information in order to be able to assess the suitability of our services as a potential solution to the services required by current and potential customers.

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal data necessary, or request your data to be erased, we may not be able to provide services to you. Do we make automated decisions concerning you? No, we do not carry out automated profiling.

Do we use Cookies to collect personal data on you?

To provide better service to you on our websites, we use cookies to collect your personal data when you browse. See our cookie policy here for more details.

Do we transfer your data outside the EEA?

To enable us to fulfil contractual obligations, we may transfer personal data to clients and partners in countries outside the EEA. These countries privacy laws may be different from those in your home country. Where we transfer data to a country which has not been deemed to provide adequate data protection standards we always have security measures and approved model clauses in place to protect your personal data. To find out more about how we safeguard your information as related to transfers contact us on centralservices@passionateaboutpeople.co.uk

What rights do you have in relation to the data we hold on you?

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

1. The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.

2. The right of access

You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law.

3. The right to rectification

You are entitled to have your information corrected if it’s inaccurate or incomplete.

4. The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5. The right to restrict processing

You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

6. The right to data portability

You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

7. The right to object to processing

You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

8. The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

9. The right to withdraw consent

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

• baseless or excessive/repeated requests, or

• further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

How will we contact you?

We may contact you by phone, email or social media. If you prefer a particular contact means over another please just let us know.

How can you contact us?

If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us here: Omega Engineering Services Ltd, centralservices@passionateaboutpeople.co.uk

Manage Communication Preferences

If you would like to edit your communication preferences, including opting out of communications please go to the following webpage, http://info.omega-oes.co.uk/communication-preferences